Bachelor’s Degree
Management Information System
AL- Balqa Applied University – AL Salt city – Jordan
Sep 2002 – Jun 2006

Saudi Telecom Company (2.5 year)

Employee Services& Development Manager
Bazy Trading & Contracting Co. Ltd. – partner with STC
Riyadh – Saudi Aribia 24 July 2016 – 04 Jan 2018

Workforce Manager
Sale Advanced Co. Ltd. – partner with STC
Riyadh – Saudi Aribia 21 June 2015 – 20 June2016
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Etihad Etisalat Company – Mobily (6 yeas)

Operations Supervisor
JV2 Project – Mobily
Riyadh – Saudi Aribia 10 July 2014 – 15 June 2015
Workforce & Operations Team Leader
Mobily – NCBS
Riyadh – Saudi Aribia 01 May 2012 – 09 July 2014
Business Sales Support Coordinator
Mobily
Riyadh – Saudi Aribia 10 Aug 2009 – 30 April 2012

Jordan Telecom (3 years)
Employee Services Officer
Amman – Jordan 23 Jul 2006 – 30 Jun 2009

• Launching a new company in 2014 – 2015 JV2 project across 3 countries successfully growing the distribution channel to include 2.500 retailers.
• Lead & manage all human resource related matters such as, Payroll, Attendance, Recruiting, End of services, Staff Tools &Clearance…etc.
• Handel special project & tasks management.
• Supervise & coach teams to achieve departmental objectives.
• Created new tools, solution and best approach to address company’s business challenge.
• Preparation of project budgets, planning, management & costing estimation.
• Set performance measurements/KPIs relevant to the job roles.
• Monitor staff performance including performance reviews in meeting the SLAs & deadlines.
• Delegate work duties to staff.
• Monitor and assist staff with work progress.
• Identify staffing requirements, develop job descriptions, career path and organization structure vs. Dept. /Div. Job roles.
• Lead & Manage business meetings and weekly team meeting.
• Train the team on new system development.
• Back office support for Sales team, (Business Sales Unit / Consumer Sales Unit)
• SME & SoHo demarcation project & business plan.
• Training the staff on new system including HR / Admin / Operations & Procurement requests.

• • Effective resource utilization and time management skills.
• • Self-motivated, disciplined, hardworking &confident.
• • Excellent business development and analytical skills, working and thinking team.
• • Excellent communication & interpersonal skills, organized, quick learner &multifaceted.
• • Business process improvements driven approach.
• • Handling and solving problems in an easy & quick manner.
• • Strong Communication and Negotiation skills.
• • Analytical and statistical reporting skills.

MS Access MS Office Excel Word PP Windows Internet CRM

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