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Technical Support Specialist – Student

28/04/2024 |

  تفاصيل الوظيفة

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Description
Being part of our customer facing team responsible for technical support and troubleshooting

Working in a 24/7 support hours’ shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customer’s problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available
Requirements
Be in the midst of your academic studies (in a technological path- BSc major)

Up-to-date technical knowledge such as SQL, Python, JavaScript, etc
Excellent written and spoken English (at least B2 on the CEFR scale)
Extensive familiarity with Office tools
Willing to work a minimum of 3 shifts per week, including night shifts
Previous experience in information technology or technical support position – an advantage
Scripting or programming experience – an advantage
Knowledge of customer service principles and practices- an advantage

مكان الوظيفة: أي مكان

  كيفية التقديم