حصلت على شهادة الثانوية العامة عام 2007 من مدرسة الفرير في القدس بتقدير 92,3%
اكملت تعليمي في الجامعة الاردنية حيث حصلت على شهادة البكالوريوس في نظم المعلومات الادارية بتقدير جيد

Customer Care Representive
Wataniya Mobile Aug 2013 – Present

• Answering the calls and inquiries and processing all customers’ requests whether they are individuals or companies, with courtesy, efficiency and professionalism.
• Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information the system.
• Promoting Wataniya Mobile products and services, to all prospects and existing customers.
• Documenting and referring to the appropriate responsible groups complete information on customer requests that couldn’t be solved at their level.
• Ensuring that the customers are satisfied with the service they have.
• Respecting the assigned working schedule as planned and communicated by the implemented policies.
• communicating customers feedback and notes about WM services and any suggestions to direct supervisor.

Account Manager Jul 2011 – Mar 2013
MCC (Mobile Channels Company), Amman

• Manage the day-to-day relationship with MNO’s (Mobile Network Operator) VAS Team to create, develop and implement the channel strategy. Manage the relationship with MNO’s channels
• Liaise with MNO’s channels, contacts to ensure acquisition is line with agreed upon targets.
• Work with each channel on suitable promotional campaigns focusing on acquisition/retention.
• Handle key relationships and activities that will lead to customer acquisition
• Identify the target audience for a particular VAS campaign and determine how best to communicate to the users
• Track and monitor campaign effectiveness for future activity.
• Track and monitor services and subscriptions on the different channels to make sure there is a progress in the subscriptions percentage.

• Customer Relationship Management
• Content Management
• Advanced MS Office Suite

arabic, English, French, Hebrew, Italian