CRM MANAGER- for Arabic speakers
تفاصيل الوظيفة
For a leading fashion company:
·Manage and drive on-going optimization of CRM and Loyalty programs to drive continued growth and improvement in retention and loyalty
· Define and monitor success of program and customer segments.
·Own customer analytics and behavioral reporting in partnership with CRM vendor.
Lead CRM vendor relationship, develop and maintain successful vendor deliverables.
·Develop testing strategies for all aspects of CRM to ensure the most effective approach.
·Partner with Ecommerce to optimize Email channel and campaigns.
·Help guide email segmentation, targeting, and lead nurture strategies
·Develop customer journey mapping across platforms (site, performance marketing channels, owned channels),
analyzing all touchpoints and opportunities for growth and optimization
·Manage segmentation strategy and list pulls for campaigns
requirements:
3-5 years CRM and Loyalty program experience
Proficiency and experience with CRM platforms and solutions
·Expert knowledge and skill with translating data into insights, particularly as it relates to CRM and consumer/behavioral analytics
·Knowledge of both qualitative and quantitative methodologies in data analytics
·Proven record of partnering cross functionally to create personalized customer experiences
·Demonstrated strength in communication and influencing skills; not only written and verbal, but also in the engagement of internal and external business partners
·Technical proficiency and knowledge of CRM database solutions and feeds, loyalty, and analytical systems
·Must be able to work with technical data, as well as, creative concepts
Extensive experience analyzing customer behavioral data
·Must have segmentation experience
·Self-motivated, results-oriented, strategic thinker. Strong time management and prioritization skills
·Retail experience preferred
·CRM and Loyalty program launch experience requires
مكان الوظيفة: أي مكان
الشركة: TALENTEAM
كيفية التقديم