Technical Implementation Manager

13/09/2021 |

  تفاصيل الوظيفة

REQUIREMENTS

You will:

  • Play a critical role in our client’s success, you will work closely with internal and external stakeholders to ensure an efficient and successful execution of the client’s integration and onboarding process while providing configuration and integration guidance to the client, and communicating to senior management on status, risks, and resourcing needs
  • Manage clients’ technical integration and onboarding process end to end, while ensuring that the client implementations are completed on time and meet client expectations
  • Provide technical support and guidance for our clients through the onboarding process from a technical and enablement perspective
  • Create, manage and maintain our eCommerce plugins and external and internal documentation, for integration and implementation purposes
  • Refine and implement processes and tools for seamless onboarding and integration experience and better planning and improved communication with clients
  • Passionately serve as the customer’s advocate and provide feedback to product management and engineering regarding customer’s requests, emergencies and unmet product needs

You have:

  • 3+ years as a Technical Implementation Manager, Partner Engineer or Solution Engineer – a must
  • BSc in computer science/engineering (or equivalent) – a must
  • Experience working with web technologies such as: JavaScript, HTML, CSS, API calls; Experience with Postman and databases (MongoDB preferred)
  • Experience with backend technologies for web applications and client-side frameworks like React and Angular
  • Experience in supporting customers with technical and/or integration issues
  • Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail

Nice to have:

  • 2+ years of experience working in the banking or FinTech industry and deep knowledge of consumer or business lending, financing products, and operations – huge advantage!
  • Experience in eCommerce or SaaS company, within a customer or partner facing role – an advantage
  • Familiarity with the Shopify, BigCommerce, Magento and Salesforce ecosystems – an advantage
  • Customer-facing experience – ideally in North America
  • Outstanding problem-solving ability, eagerness to learn, and curiosity
  • Fast learner with an adaptable attitude and personality that is ready for continuous change

مكان الوظيفة: أي مكان

  كيفية التقديم